Frequently Asked Questions

1. What does CertifyGuide provide or sell?

CertifyGuide provides preparation material for certification exams. You can get a comprehensive list of our services from here: https://www.certifyguide.co.uk/all-vendors/.  Our products are available in two formats i.e. Practice Test Software and PDF.

Do you provide Certification or How I will get my certification?

No, to get certification and enrol in one, you will have to visit test taking sites, such as prometric.com and pearsonvue.com. After enrollment, you can consult us to get the best preparation material for your respective certification.  

1. Are these question-answer products sufficient to pass the actual exam?

Yes, 100%! We strive hard to provide our valued customers with the best preparation material. The practise question answers are developed by subject specialists. Moreover, most of these questions also appear in the actual exam.  You can see, we are offering a 100% money-back guarantee in case any of the candidates fail the exam, this shows our confidence in our products. You can consult our 24/7 customer support for further details.

1. Which certification is best for me?

It depends on your skills, field of interest and professional background. Although we do not provide consultation in this regard, you can visit certification-related discussion forums for guidance and selection of a certification exam.

For how long my Product will remain valid for claiming guarantee & support?

We provide product support & money back guarantee for 90 days from the date of purchase (for Basic Plan). However, you can optionally buy the extended Update plan for upto 12 months.

How often are CertifyGuide products updated?

There is NO FIXED DATE for the update of Exams, because it depends on many factors that we do not control directly. However we assure you that no matter when a product is updated, we guarantee your success.

Are CertifyGuide updates free?

CertifyGuide provide free updates during the 90 day validity from date of purchase. After this period you can extend the update period access for another 90 days at 50% Discount, to get Free Updates & Support for the product.

How do I receive free updates?

We provide free updates to all customers for 90 days. During this period you can “log in” to your account on our site and you will find the updated product there.

There has been an update but when I download I still got the old version. What should I do?

The old version is probably cached on your computer. First remove any downloaded software copies from your computer and then restart the computer and clear the local web cache. Then you can begin with a fresh download of Product.

Is it possible to extend support & guarantee after the license expires?

Yes, you can renew your “Expired License” at 50% Discount. For this you just need to click the ‘Renew’ button next to each product in “Member Area”. After renewal license will be valid for another 90 days. If you face any problem in this regard, feel free to contact CertifyGuide  support team.

Product is showing lesser number of questions than before?

Why waste time on questions that are out-dated? During the Product Updates the older questions that no longer form the part of real test are removed and that is why Product might be left with lesser number of questions. This actually means that you have to study fewer questions and pass with higher scores.

What forms of Payments you accept?

We accept payments via all major Credit/Debit Cards and paypal/skrill , BTC on request.

I am trying to pay for my product, but I always get

Please make sure that you are filling in all the Fields correctly. You may try using an alternate Payment Method for this purchase. Please contact Live Chat Support or e-mail support@CertifyGuide.com for assistance.

I have paid for my Product when can I download my product?

If the payment was successful and you have received the confirmation e-mail from our team, then you can download the Product right away from your member area.

Where can I Download Product?

Login to your account at https://www.CertifyGuide.com/register and you will see your order number and the download button. You can then download purchased product without delay.

What is difference between Unlimited Access and Reseller Access?

Unlimited Access comes with Unlimited Access of all Exams available on our website but 10 exams per week. You can not use multiple geographic IPs to download the exams else your access will be blocked.
For Reseller Access you can download any exam multiple time and there is no time limit at all. You can also put your own logo and resell the exams.

How secure is your website & Is my credit card information secure at your site ?

Our site uses enhanced security protocols by McAfee and SSL 64-Bit and is checked 24/7 for consistency. Hence you need not to worry about site security. We make it 100% sure that your information is secure at our website.

Does a third party can access customers’ information from your website?

No, none can. Our system is 100% secure and we do not share any information with third parties at any cost.